The following are the terms and conditions regarding the sale and supply of goods to you by Total Training Support. These terms are subject to change. 1. Contract with the Customer No contract shall exist between you, the customer, and Total Training Support until an email has been sent confirming your order. Total Training Support reserves the right to withdraw from any contract in the case of obvious errors such as false personal or payment details. 2. Availability and Pricing The availability and pricing of goods on the Total Training Support website are valid at the time of your visit and are subject to change without notice. There is no additional charge, for postage and packing, when items are delivered in the UK. However, if items are to be delivered outside the UK, there is an additional charge to cover postage.  In the unlikely event that the items you have ordered are unavailable, we shall email you a notification of the current status of your order and a) inform you the estimated time of delivering your item(s) or b) give you the opportunity to cancel your item(s) or order. 3. Payment Total Training Support accepts credit and debit cards via the WorldPay gateway.  Payment can also be made by cheque or postal order or bank draft.  See Bookshop FAQ for further information. 4. Delivery of Goods When you have placed an order with the Total Training Support Bookshop online, every effort will be made to dispatch your goods within the next working day (24 hours). If the order cannot be despatched within 3 working days, you will be notified by email and appropriate arrangements will be made regarding the payment of the order. If necessary, the Total Training Support Bookshop may deliver individual items from a single order separately. If this delivery is outside the UK, it will not affect your additional charge for postage. 5. Data Protection Notice Total Training Support will hold your contact details on the WorldPay database. The exception to this is your credit or debit card details.  These are never retained by Total Training Support.  Your data will never be sold or released to a third party to use for their own purposes. Total Training Support will retain your data and will use it only to communicate with you on Total Training Support-related issues and to provide information that may be of use to you for the future. Details of the Total Training Support Privacy Policy can be seen here. 7. Returns Policy Unwanted items can be returned to us in pristine condition within 14 days and a credit will be issued. There may be a small handling or postage charge incurred. 8. Further information Further information about the Bookshop is contained in the list of Frequently Asked Questions.